Impact of Person-Job Fit and Facilitating Conditions on Information Technology Employees Job Performance in Bauchi State Tertiary Institutions

Shehu Zakiya Yahaya, Aminu Ahmad, Abubakar Yusuf Dutse, Maimunatu Y. I.

Abstract


The utilization of Information and Communication Technology (ICT) presents numerous opportunities for service providers across various sectors such as communication, banking, education, security, and more. In Nigeria, the adoption of Internet-based transactions is increasingly gaining popularity and acceptance. Extensive research has been conducted to investigate the positive impact of Internet usage on service quality. This study aims to assess the effects of Job Fit and Facilitating Conditions on the Job Performance of Information Technology (I.T) Employees in tertiary institutions located in Bauchi state, Nigeria. To gather data for this study, questionnaires were distributed among skilled staff and administrators working in all I.T units within the designated study area. A total of 95 questionnaires were collected and subsequently analyzed using SPSS version 23.0. Descriptive statistics were employed to address the research questions, while linear regression was employed to test the hypotheses. The findings indicate that both Job Fit and Facilitating Conditions significantly and positively influence the job performance of I.T employees. Furthermore, the study reveals that the Internet has significantly enhanced the quality and effectiveness of job performance. However, it also identified some notable challenges, such as poor internet connectivity hindering the completion of even simple tasks. To address these issues, the study recommends periodic training to encourage I.T staff to remain focused on their responsibilities. Additionally, there is a need for improvement in facilitating conditions, including the provision of uninterrupted power supply and increased bandwidth subscription, among other factors.

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